Refund policy

DAMAGED PRODUCTS

• If your order arrives damaged, contact us within 24 hours of receiving your order.

• Send clear photos/videos showing the damage.

• If the damage is confirmed to be caused during our handling or dispatch, we will arrange a replacement.

• We will bear the delivery/return shipping costs if the issue is our fault.
  
  

RETURNS

• Returns can be requested within 7 days of receiving your order.

• The product must be unused, undamaged, and in its original condition and packaging.

• Used or damaged products are not eligible for return.

• If your return is approved, you are responsible for shipping the product back to us at your own expense.

• Delivery charges paid at the time of order are non-refundable for customer-requested returns.

• We will only bear the return shipping costs if the return is due to our mistake or a confirmed product issue.
  
  

EXCHANGE

• If you receive the wrong product, contact us within 7 days of receiving your order.

• Products with a confirmed manufacturing defect may also be eligible for exchange.

• If the exchange is required due to our mistake, we will bear the applicable delivery charges.

• For exchanges requested for other reasons, shipping charges may be the customer's responsibility.
  
  

IMPORTANT

• Please contact us and get approval before sending any product back.

• Products sent back without prior approval may not be accepted.